This article is designed to provide resources for troubleshooting a SOLIDWORKS launch failure that hangs or crashes at the splash screen, often without an error message.
Graphics Card and Driver
The RX tool can be used to diagnose your issues and to help determine if the graphics card is likely the source of your issue.
Check the Diagnostic tab to confirm your card is supported and you have the correct driver. If your card is supported but you are not on the correct driver, and the Download Latest Driver button does not work, please look for an updated driver here: https://www.solidworks.com/sw/support/videocardtesting.html
Additionally, you can use the SOLIDWORKS Safe Mode to see if using OpenGL works:
If your card and driver are combination is supported, and OpenGL worked, please review the following articles for additional troubleshooting.
If you have "DisplayLink USB Graphics Software for Windows" drivers, you may still experience issues despite completing the troubleshooting steps above. These drivers can interfere with SOLIDWORKS. Uninstall the driver, reboot your PC and then test SOLIDWORKS again.
If your card is not supported, please review the following articles.
If you're using an unsupported Graphics Card and the troubleshooting steps didn't resolve your issue, please review our hardware recommendations:
DS SOLIDWORKS Video Card Testing: Video Card Testing
Recommended hardware guides:
Comprehensive hardware guides:
Use the Bypass Tools and Options Safe Mode in the SOLIDWORKS RX Tool:
If SOLIDWORKS Launches using this Safe Mode, please use the following two articles to back up your settings via the SOLIDWORKS Copy Settings Wizard and then reset your registry.
Be aware some settings may be the source of the registry instability; you may not be able to re-import them without causing the issue to return.
Check if User Account Control (UAC) is blocking SOLIDWORKS by setting UAC to its lowest setting and then testing SOLIDWORKS again.
Confirm that you have access/permission to the following registry keys
If there is no access, grant the user account (and any group the user account is part of) control and ownership of these keys. How to grant permissions to a registry key
Temporarily uninstall any anti-virus software, restart the computer and test SOLIDWORKS.
If you are unable to uninstall the anti-virus software, disable it, then restart your PC and re-test the issue. How to disable startup programs in windows
Standalone licensing issues:
Remove and Repair hung license (see attached pdf).
Network licensing issues:
Corrupt or Missing Prerequisite Software
While this article is for a specific error, the steps are the same for other C++ Redistributable issues requiring re-installation.
Check if there are missing/corrupted Windows Updates or programs that may have blocked your installation:
Your current installation is unstable; you need to perform a full uninstall, reboot of the PC and then reinstall.
Older Uninstall & Removal Guides as well as Install Guides can be found here: Archived Installation Documents