Problem

The SolidNetWork License Manager log helps troubleshoot network licensing issues and provides basic license usage info. It records license usage, errors, and other useful details. This article explains how to access the log. Once the file has been opened, past connections to the license server and errors can be reviewed for troubleshooting.

Solution 1: Accessing Logs from the License Manager

1. Open the "SolidNetWork License Manager Server" application from the Windows Start menu. 

   

2. Go to the "Server Administration" tab.

3. Select "View Logs", and the log file will now open in Notepad. 

   

Solution 2: Obtaining the Log File Directly

To access the log file where SolidWorks is stored directly, you must have access to the server machine that is hosting the SolidNetWork License Manager. The file is SNL_Manager_install_dir\lmgrd.log

1. Go to the server machine where the SolidNetWork License Manager is hosted.
2. Open File Explorer and navigate to the log file. By default, the directory is 
   "C:\Program Files (x86)\SOLIDWORKS Corp\SolidNetWork License Manager". However, if you have a custom directory for the license manager, please locate it there
3.  Locate "SNL_Manager_install_dir\lmgrd.log" in the SolidNetWork License Manager folder 
4. Open the file in any text file editor

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.