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Fix Windows issues that prevent a SOLIDWORKS install

Shannon Meyer

When you are installing SOLIDWORKS, even after you have disabled antivirus and UAC; you may sometimes experience constant reboots or the Installation Wizard will hang without any visible errors.  This can be caused by corrupted Windows Installer files and/or Windows Update issues. In some cases your Installation Log will also include a generic failed MSI install line. 

Solution

Please use the following two Microsoft tools to trouble shoot this.

  1. Confirm there are no Windows Update issues: 
    https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors

  2. Use the Microsoft Tool to check for and fix anything that may be blocking the install: 
    https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
    Note: the download on this Microsoft webpage is currently not working, please find the tool attached to this article. 

Contact Us

For further assistance, please contact our HawkSupport team at 877-266-4469(US) or 866-587-6803(Canada) and support@hawkridgesys.com.

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