Problem
When installing SOLIDWORKS, even after antivirus and UAC have been disabled, sometimes there are constant Computer Reboots or the Installation Wizard will hang without any visible errors. This can be caused by corrupted Windows Installer files and/or Windows Update issues. In some cases, the Installation Log will also include a generic failed MSI install line.
Solution
Use the following two Microsoft articles to troubleshoot the issue:
- Follow this Microsoft article to fix Windows Update errors:
Troubleshoot problems updating Windows | Microsoft Support - Follow this Microsoft article to fix problems blocking apps from being installed:
Fix problems that block programs from being installed or removed | Microsoft Support
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
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