Problem

This article goes over how to provide the System Information File, Crash Reports, Application Log, and System Logs to Technical Support to further investigate the crashing issue. 

Users who purchase DraftSight through Dassault Systèmes directly with the Cleverbridge Store can get support through these two links:

• DraftSight Support | DraftSight

• Support Request Form | DraftSight

Solution 1: System Information File

The System information file can be collected using the instructions below: 

1. Open Run by selecting the Windows Start Menu and typing "Run" into the Windows Search bar.

   

2. Type “msinfo32” and select "OK"

   

3. Once the System Information window opens, select File > Save

   

4. Enter “System Information File” for the name and save the .NFO file on the desktop
5. Send the file to Technical Support by submitting a ticket

Solution 2: Crash Reports

Crash Reports are automatically generated by DraftSight and can be sent to Technical Support with these steps:

1. Navigate to C:\Users\[user name]\AppData\Roaming\DraftSight\Crash Logs
2. Copy the files to the desktop for easy access
3. Repeat steps 1-2 for the Application & Environment logs found at: 
   C:\Users\[user name]\AppData\Roaming\DraftSight\CIP Logs folder
4. Send the files to Technical Support by submitting a ticket

Solution 3: Application and System Logs

The application log can be collected using the following instructions.

1. Open Run by selecting the Windows Start Menu and typing "Run" into the Windows Search bar.

   

2. Type “eventvwr” and select "OK"

   

3. Expand the Windows Logs

   

4. Right-click on Application and select Save All Events As…

   

5. Repeat steps 1-4, but this time right-click on System instead of Application
6. Send the files to Technical Support by submitting a ticket

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.