Problem

As of April 10, 2023, SOLIDWORKS Administrators will no longer need to assign a product to a member in the SOLIDWORKS Admin Portal to grant Subscription Service benefits, such as SOLIDWORKS downloads, technical support, software upgrades, certifications, and Beta/EV programs. Similarly, individuals will no longer need to register a SOLIDWORKS Serial Number to gain Subscription Service benefits. This change means SOLIDWORKS administrators and members no longer need to visit the SOLIDWORKS Customer Portal.

Rather, entitlement will be defined at the organizational level. The organization will be entitled to Subscription Service benefits as long as the company owns and maintains SOLIDWORKS products. Any contacts within the organization will be considered entitled.

Solution

If you are an individual who is not a SOLIDWORKS Administrator, you must reach out to your SOLIDWORKS Administrator to add your corporate email address as a contact to the entitled organization. If you are unsure who the SOLIDWROKS Administrator is, please contact Technical Support.

If an individual needs access to Subscription Services, the SOLIDWORKS Administrators (with the Security Administrator role) must follow the process below to tie them to the Company Account using the DSx Client Care and Order website:

1. Log in to DSx Client Care and Order.

2. Click Main Menu > Contact Administration.
    

   

   Note: The Main Menu items will not be available if you do not have the Security Administrator role. Please contact your SOLIDWORKS Administrator or contact Hawk Ridge Systems technical support to have the Security Administrator role assigned to your contact. 

3. Click "New Contact" at the bottom left of the page to add the contact. 

   

4. Fill out the fields with the contact information (First Name, Last Name, and Email are required). Then click "Save" and "Return".

   

5. From the contact list, find the new contact and click the "Change" button next to it

   

6. Select which roles to assign to the new contact and click "Ok".  (A table, only available for Security Administrator roles, describing each role can also be found on this page.  Generally, the Support Restricted role is appropriate for most SOLIDWORKS users.)

7. Back in the contact list, click the "Apply Role Changes" button at the bottom left with the Contact selected.

   

The administrator and the new contact should both receive an email confirming the new contact and role.  The newly added contact will be considered entitled to subscription service benefits when the user logs in to the 3DEXPERIENCE ID using the same email address defined in the above instructions. If the individual does not have a 3DEXPERIENCE ID, the user can create one at any time using the instructions provided in the link below.

How to Create a 3DEXPERIENCE ID

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.