Attaching Files to a Chat Session

Sometimes while chatting with a support agent, it may be helpful to include a file. If the file is under 20 MB and the file type is one of the following, you can send the files through the chat session.

• PDF
• PNG
• JPEG (.jpg)
• GIF
• Text (.txt)
• Zip
• 7-Zip (.7z)
• SOLIDWORKS Part (.sldprt)
• SOLIDWORKS Assembly (.sldasm)
• SOLIDWORKS Drawing (.slddrw)
• Log (.log)
• SOLIDWORKS Electrical Project (.tewzip)
• IGES (.igs)
• STEP (.stp).

Any other type of file can be included in a ".zip" package.

You can attach the files in two different ways. One way is to drag and drop them from File Explorer into the Chat window.

You can also select the paperclip button at the bottom of the chat window. Locate the file in the pop-up window, and select "Open" to attach it.

If your file is too large or not a supported type, you may receive an error.

If you cannot upload via our chat system, it is possible to upload the files through other means. The best option would be to upload the files to our support page and add the agent's name in the Subject line. 

Be sure to hit submit after the file is fully loaded or we will not receive the files on our end.

If this method does not work, please reach out to the agent you've been chatting with. We may need to work with you to share the files correctly.

For further assistance, please contact our support team at support@hawkridgesys.com, 877-266-4469 (US), or 866-587-6803 (Canada).