How to Contact Hawk Ridge Systems Technical Support by Email

Sending an email is the fastest and most convenient method of creating a case with Hawk Ridge Systems Technical Support Team. This article will guide you through the process of sending an email to our support team and what information you should include. If you are encountering an urgent technical issue, we recommend calling support to get the fastest resolution. Check out our guide How to Contact Hawk Ridge Systems Technical Support by Phone Call to learn about our upgraded phone system. 

How to Contact Technical Support By Email

1. Create an email to support@hawkridgesys.com
2. Use a short descriptive subject for the issue:
   • Instead of "SOLIDWORKS Help" a descriptive subject would be "SOLIDWORKS Crashes When Adding Centermark to Specific Drawing"
   • If you are emailing about an existing ticket, include the ticket number in the subject line
3. In the email body, please include:
   
   • Your name
   • Your company
   • Which program you are using (SOLIDWORKS, Visualize, PDM, etc.)
   • Version and service pack
   • Detailed explanation of the problem
   • Steps taken to create the problem
   • What have you tried so far to resolve the problem
   • Relevant images, logs, and sample files. If you need a secure method to send us your files, or your files exceed the email limitation, send us a file using our web form. Check out our article How to Contact Hawk Ridge Systems Technical Support by Submitting a Ticket
4. Send the email. You will receive an automated reply regarding your ticket. 

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.