Problem

Although 3DEXPERIENCE SOLIDWORKS Design is licensed through the 3DEXPERIENCE platform, users can work offline. This can be helpful when working off-site, experiencing internet problems, or preferring to work locally.

Note: Virtual machines such as Parallels do not support offline mode for 3DEXPERIENCE SOLIDWORKS Design.

For content stored on the 3DEXPERIENCE platform, users will be unable to save to the cloud while working offline. In this case, users can save files locally and then add the new or updated content to the platform once back online. Offline Mode can be used for up to 30 consecutive days. Once 30 days have been reached, SOLIDWORKS will reconnect automatically.

Solution 1: Enabling Offline Mode for 3DEXPERIENCE SOLIDWORKS Design

To work offline, please follow the instructions below:

1. Open SOLIDWORKS and make sure all files have been closed
2. Locate the profile icon in the top right corner of SOLIDWORKS and select it
3. Click "Work Offline"

4. A dialog box will appear stating the possible limitations when working offline. Set the number of days to work offline, and select "Ok" to continue.

   

5. The message "3DEXPERIENCE native apps detected" may appear. Select the option depending on whether native apps are needed or not

   

6. Once finished with this process, there will be an "Offline" icon in the top right corner of SOLIDWORKS

   

To return to online mode, select the "Offline" icon, and select "Yes" in the following prompt. Once connected back to the 3DEXPERIENCE Platform, users will need to save any offline changes. To do so, open each new or modified file and select "File > Save to 3DExperience". Make sure to check the status column to confirm everything has been successfully saved to the 3DExperience Platform.

Solution 2: Unplanned Offline Mode

In the event of an outage or a problem with the network, users may have access to work offline before starting SOLIDWORKS. This only applies if SOLIDWORKS has successfully connected to the 3DEXPERIENCE Platform in the last 30 days. 

When this occurs, the following message will appear when launching SOLIDWORKS: "SOLIDWORKS .... cannot connect to the 3DEXPERIENCE platform".

While in this mode, users will be unable to connect to the 3DEXPERIENCE Platform. However, users will be able to save and work on documents locally.

Unplanned Offline Mode is unavailable if one of the following is true:

• A license error has occurred, or the platform administrator has removed the corresponding role that provides access to SOLIDWORKS.
• SOLIDWORKS Connected is installed on a virtual machine.
• If the app loses connection mid-session. In these cases, users can launch the application again to receive this message.
• Users have R2025x FD02 or above installed.

Once a connection has successfully been established to the 3DEXPERIENCE Platform again, the following message will appear to confirm: "A connection to the 3DEXPERIENCE platform is available again. Restart SOLIDWORKS .... to work online". Click "OK" and then restart SOLIDWORKS to work online.

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.