Problem

When renewing 3DEXPERIENCE licenses, the new licenses may differ slightly from previous ones, such as different SOLIDWORKS packages. When the renewal happens, users may be left with roles assigned that no longer have licenses available. This can cause a variety of errors in 3DEXPERIENCE, particularly when trying to use SOLIDWORKS or other platform apps. These errors include "License not granted" or "Missing Platform Access License". Even if the expired role is unrelated to the app being used, errors may still occur. 

Solution 1: Remove Expired Roles Setting

To avoid these errors, Expired Roles should be removed from users. This can be done using the following steps:

1. Have the Platform Administrator log in to the 3DEXPERIENCE Platform
2. Under the Platform Management dashboard, go to the Members tab, then click "Configure Members Options" in the Members Control Center

3. Under Licenses Expiration, set the option "Automatically ungrant expired roles from members or groups" to active (Blue)

   

4. Have the users attempt to use 3DEXPERIENCE Apps or SOLIDWORKS again
5. If there are still license errors, check to make sure Roles are assigned, and move on to the next section if that does not help

Solution 2: Remove Expired Roles Manually

If errors continue to occur after changing the setting to remove Expired Roles, further steps can be taken to manually remove Expired Roles:

1. Have the Platform Administrator log in to the 3DEXPERIENCE Platform
2. Select the Invite & Grant Roles tab in the Members Control Center

3. Click on the "i" icon next to the user profile

   

4. Review and remove any expired roles that are still assigned, or any roles indicating that they are assigned with no license available

   

5. Have the users attempt to use 3DEXPERIENCE Apps or SOLIDWORKS again
6. If the errors persist, continue to the next section

Solution 3: Update or reinstall 3DEXPERIENCE Applications

If errors persist after confirming expired roles have been removed, it may be necessary to update or reinstall the application being used. 

1. Open the 3DEXPERIENCE Platform

2. Click on the Compass at the top left

   

3. Navigate to the application, click the drop-down arrow next to it, and select the option to update or uninstall

   

4. If the app was uninstalled, once that has completed, it can be reinstalled by selecting the same drop-down menu and then "Install Now"

5. Once it is finished, attempt to use the Application again

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.