3DEXPERIENCE Licensing Errors after Renewal

Problem

When renewing 3DEXPERIENCE licenses, the new licenses may differ slightly from previous ones. This can happen with the startup program, as additional roles are included the first year that may not be included in the second year. This can also happen with different packages of SOLIDWORKS. 

When the renewal happens, users may be left with roles assigned that no longer have licenses available. This can cause a variety of errors in 3DEXPERIENCE, particularly when trying to use SOLIDWORKS or other platform apps. Even if the expired role is unrelated to the app being used, errors may still occur. 

Solution 1

To avoid these errors, expired roles should be removed from users. This can be done using the following steps:

1. Under the Platform Management dashboard, go to the Members tab, then click Configure Members Options in the Members Control Center.
2. Ensure that under Licenses Expiration, you set the Automatically ungrant expired roles from members or groups to active (Blue).

Solution 2

Enabling that option to ungrant expired roles should remove all of the expired roles and will remove roles when they expire in the future. If errors continue to occur, further steps can be taken to manually remove roles:

1. Select the Invite & Grant Roles tab in the Members Control Center.
2. Click on the "i" icon next to the user profile.
3. Review and remove any expired roles that are still assigned, or any roles indicating that they are assigned with no license available. 

Solution 3

If errors persist after confirming expired roles have been removed, it may be necessary to update or reinstall application being used. 

1. Open the Compass on the 3DEXPERIENCE Platform

2. Navigate to the application, click the drop-down arrow next to it, and select the option to update or uninstall. 3. If the app was uninstalled, once that has completed, it can be reinstalled by selecting the same drop-down menu and then Install Now.

   

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.