How to Enable Two Factor Authentication for 3DExperience

Problem

The 3DExperience Platform allows administrators to enable two-factor authentication (2FA) for their users. Enabling this will require users to log in to an application on their phone to generate a code. This code will need to be entered after your username and password, and it provides another layer of security.

This will require that you install an authenticator app on your phone to use 2FA.. The application must be compatible with TOTP methodology (Timed One-Time Password). Some examples are Google Authenticator, KeePassXC, Microsoft Authenticator, Authy, etc.

Before going through with this process, please check with your IT.  They may have specific authenticator apps that they would prefer for you to use or additional security concerns.

Solution: Enabling Two Factor Authentication

1. Access the 3DExperience Platform and go to "My Profile".

   

2. Select "Preferences" on the top right of the window and click "Manage" next to "2 Factor Authentication".

   

3. Select "Activate" to enable the 2-Factor Authentication.

   

4. Answer the security questions. Please answer these to the best of your ability, and keep in mind that they will be used to recover your account if 2FA has any problems.

5. Next, you will need to use your authenticator app on your phone to complete the process. Scan the QR code and follow the onscreen instructions to activate it. The exact process is different depending on your authenticator app.

   

   
   Once completed, enter the code displayed by your application into the field at the bottom of the page.

6. Select "Back" on the following page to go back to the 3DExperience platform. Do not select "Deactivate" or "Transfer". You may need to close out of the following page and access the platform in a new tab again.

Logging in with Two Factor Authentication:

After setting up 2FA, you will need to follow the process below to log in with your 3DExperience ID.

1. Attempt to access the website you would like to use and log in to your 3DExperience ID. Enter your email and password.
   
   
2. Enter the 2FA code that is provided by your authentication app. The process of obtaining this can vary between different applications, so check with your IT if you are unfamiliar with the process. Selecting "Trust this Computer" will prevent 3DExperience from asking for your 2FA code in the future.
   
   
    
3. Once you select "Validate", the login procedure is finished.

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.