[Visualize] Resetting the User’s Cache and Settings to Troubleshoot Visualize Crashes

This article lists the file locations that you can delete to reset your cache and settings for troubleshooting SOLIDWORKS Visualize crashing issues.

Symptoms

• Instabilities such as crashing or hanging while launching or working within SOLIDWORKS Visualize.
• Verified that this solution to change the NVIDIA Control Panel GPU setting has not resolved the problem.

Causes

• Potentially corrupted user cache and Visualize settings.

Solution

Close out SOLIDWORKS Visualize and delete or rename the folders below, where <USERNAME> is your Windows user profile name and 20XX is your Visualize version. If you have any custom appearances or scenes stored in any of the folders, be sure to back them up beforehand.

• C:\Users\<USERNAME>\Documents\SOLIDWORKS Visualize Content
• C:\Users\<USERNAME>\AppData\Local\Dassault_Systèmes\SLDWORKSVisualize.exe_StrongName_<code>
• C:\Users\<USERNAME>\AppData\Local\SOLIDWORKS\SOLIDWORKS Visualize 20XX
• C:\ProgramData\SOLIDWORKS\SOLIDWORKS Visualize 20XX

If you come across a Windows Explorer message saying “The action can’t be completed because the folder or a file in it is open in another program”, you will need to stop the SOLIDWORKS Visualize Queue and Boost services.

1. Click on START, type ‘Services’ and run the suggested application.

2. Find SWVisualize20XX.Queue.Server and, if Boost is installed, SWVisualize20XX.Boost.Service.

3. Right-click on these services and select STOP.

Then, retest the issue again in SOLIDWORKS Visualize. After your test, be sure to restart these services again to re-enable Queue and Boost functionality.

Contact Us

For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada.