Visualize Queue Error: "Unable to connect to local queue. Make sure the service is running and try again"

Thuong Tran
Updated

Problem

This article discusses the Visualize error when sending a project to the local Visualize queue. The error can occur if Visualize is attempting to restore a previous session, which may have been corrupted by a crash. 

Solution

To clear any previous sessions and restart the Queue, follow these steps:

  1. Stop the Queue service.
  2. Go to 'Control Panel' > 'Administrative Tools' > 'View local services'.
  3. Right-click on the ‘SWVisualize[version].QueueServer’ service > ‘Stop’.

Windows Service app

  1. Delete the following files:

• %PROGRAMDATA%\SOLIDWORKS\SOLIDWORKS Visualize [version]\Queue\admin\processorscheduler.state

• %PROGRAMDATA%\SOLIDWORKS\SOLIDWORKS Visualize

[version]\Queue\admin\queue.state

  1. Restart the Queue service.
  2. Go to 'Control Panel' > 'Administrative Tools' > 'View local services'
  3. Right-click on the ‘SWVisualize[version].QueueServer’ service > ‘Start’. 

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.

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