Problem
This article discusses the Visualize error when sending a project to the local Visualize queue. The error is "Unable to connect to local queue. Make sure the service is running and try again". The error can occur if Visualize is attempting to restore a previous session, which may have been corrupted by a crash.
Solution
To clear any previous sessions and restart the Queue, follow these steps:
- Stop the Queue service
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In the Windows Search Bar, type "Services" and hit Enter to bring up Services
- Right-click on the ‘SWVisualize[version].QueueServer’ service and select ‘Stop’
- Delete the files "processorscheduler.state" and "queue.state" that are located in:
C:\ProgramData\SOLIDWORKS\SOLIDWORKS Visualize [version]\Queue\admin - Switch back to the Services Window
- Right-click on the ‘SWVisualize[version].QueueServer’ service and select ‘Start’
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
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