Visualize Queue Error: "Unable to connect to local queue. Make sure the service is running and try again"

This article discusses the Visualize error when sending a project to the local Visualize queue. The error can occur if Visualize is attempting to restore a previous session which may have been corrupted by a crash. 

Steps

To clear any previous sessions and restart the Queue, follow these steps:

1. Stop the Queue service.

a. Go to 'Control Panel' > 'Administrative Tools' > 'View local services'.

b. Right-click on the ‘SWVisualize[version].QueueServer’ service > ‘Stop’.

2. Delete the following files:

• %PROGRAMDATA%\SOLIDWORKS\SOLIDWORKS Visualize [version]\Queue\admin\processorscheduler.state

• %PROGRAMDATA%\SOLIDWORKS\SOLIDWORKS Visualize

[version]\Queue\admin\queue.state

3. Restart the Queue service.

a. Go to 'Control Panel' > 'Administrative Tools' > 'View local services'

b. Right-click on the ‘SWVisualize[version].QueueServer’ service > ‘Start’. 

Contact Us

For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada