Problem

When trying to run Visualize, users may encounter a System Requirements Error message: "Your system does not meet the minimum memory requirements. The application will now quit".

If the system has plenty of Video Memory that is higher or equivalent to the requirement listed, the error is due to Windows not being able to read the system information. One sign is that opening System Information just shows the text ‘Can't Collect Information...’ instead of the actual system information.

Solution 1: Check Windows Management Instrumentation

The first thing to try is to make sure the Windows Management Instrumentation (WMI) Service is started and running.

1. Go to the Windows Search Bar

2. Type "Services" to open the Services Application

   

3. Navigate to the WMI Service to check its status

   

4. If it is stopped, right-click on it and click "Start"
5. Once it is running, attempt to launch Visualize again
6. If the issue persists, continue to Solution 2

Solution 2: Recreate Windows CFG File

1. Open Windows File Explorer
2. Navigate to the folder: %SystemRoot%\System32\Wbem\Repository
3. Delete or rename the "$WinMgmt.CFG" file in the folder
4. If the file does not exist, continue to Solution 3 below
5. Ensure the Windows Management Instrumentation Service is running, following Solution 1 above
6. Restart the computer to rebuild the CFG file
7. Attempt to launch Visualize again
8. If the issue persists, continue to Solution 3

Solution 3: Repair Windows Management Instrumentation

1. First, confirm that the Windows Management Instrumentation (WMI) is damaged by using Run (Win+R) and entering "wmimgmt.msc"

   

2. Once WMI is open, right-click on "WMI Control (Local)" and select "Properties"

   

3. If WMI is damaged, we should see "Failed to initialize all required WMI classes" in the General tab

   

4. Now that we have confirmed the damage, open Command Prompt with Administrative Permissions. In the Windows Start Menu, type "cmd" without quotation marks into the Windows search field, and right-click on the Command Prompt application to select "Run as administrator".

   

5. Use the CD command to change directories and step into C:\windows\system32\wbem. The full command is: CD C:\windows\system32\wbem

   

6. Copy the text from the attached "Commands to repair WMI.txt" or copy the commands listed below into Notepad, then cut them from Notepad (this will remove formatting that may prevent the commands from working correctly) and paste into Command Prompt:
   regsvr32 /s %systemroot%\system32\scecli.dll
   regsvr32 /s %systemroot%\system32\userenv.dll
   regsvr32 cimwin32.dll
   mofcomp cimwin32.mof
   mofcomp cimwin32.mfl
   mofcomp rsop.mof
   mofcomp rsop.mfl
   for /f %s in ('dir /b /s *.dll') do regsvr32 /s %s
   for /f %s in ('dir /b *.mof') do mofcomp %s
   for /f %s in ('dir /b *.mfl') do mofcomp %s
   regsvr32 wmisvc.dll
   wmiprvse /regserver  

7. We may get a couple of pop-ups confirming DLL registration; click ok in those. When done, go back and confirm the WMI properties now show "Successfully Connected to" in the General tab

   

8. Restart the machine
9. Launch Visualize to retest the issue

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.