Problem
This article discusses how to resolve the issue with Visualize hanging at 'Initializing' or crashing when opening new and existing projects.
We found that this issue occurs when Visualize tries to use the system's integrated graphics card instead of the dedicated card. It is caused by a Windows 10 update that changes how the NVIDIA GPU is used with SOLIDWORKS Visualize.
Solution: Windows Graphics Settings
Here are the steps to resolve this issue:
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In Windows 10 & 11, you can search from the Windows Start button and type Graphics Settings to bring up the Graphics Settings app. The options will look slightly different in Windows 11. Open the app like this:
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Select the Browse option and browse to the SLDWORKS file. By default, the file path is as follows.
C:\Program Files\SOLIDWORKS Corp 20XX\SOLIDWORKS Visualize
3. Click on the Options for SolidWorks Visualize, and select High performance:
4. Save this setting.
Once these steps are completed, restart your computer, then launch Visualize to check if the issue is resolved.
For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.
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