Visualize hangs at 'Initializing' or crashes when trying to open new and existing projects

Stephanie Rodas
Updated

Problem

This article discusses how to resolve the issue of Visualize hanging at 'Initializing' or crashing when opening new and existing projects.

Stuck on Initializing

We found that this issue occurs when Visualize tries to use the system's integrated graphics card instead of the dedicated card. It is caused by a Windows 10 update that changes how the NVIDIA GPU is used with SOLIDWORKS Visualize. 

Solution

Here are the steps to resolve this issue:

  1. In Windows 10 & 11, click the Windows Start button and type "Graphics Settings" to bring up the Graphics Settings app. The options will look slightly different in Windows 11.

    Click Start menu and search Graphics settings
  2. Select the Browse option and browse to the SLDWORKSVisualize.exe file. By default, the file path is:
    C:\Program Files\SOLIDWORKS Corp 20XX\SOLIDWORKS Visualize
Windows Graphics Settings - Windows File Exlplorer SLDWORKSVisualize.exe Location
  1. Click on the Options for SOLIDWORKS Visualize
Select Options
  1. Select "High performance"
Select the High Performance Graphics Card

  1. Click "Save" to save the setting

  2. Once these steps are completed, restart the computer, then launch Visualize to check if the issue is resolved

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.

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