UpdateBrowserData Error When Upgrading SOLIDWORKS

This article walks through the steps necessary to resolve the 'UpdateBrowserData' error which can be encountered while updating an installation of SOLIDWORKS.



Root Cause

The error shown above is caused by a database lock file that is created when the Toolbox database is in use. This file, named "SWBrowser.ldb", prevents changes from being made to the Toolbox. When the Toolbox is no longer in use, this file should automatically delete itself.



You can check for the existence of the "SWBrowser.ldb" file by navigating to the \lang\english Toolbox sub-directory. As shown above, the default path for this file is C:\SOLIDWORKS Data\lang\english.

If there are several "SOLIDWORKS Data" folders located in the C:\ drive, or if the Toolbox is stored in a different location, the exact path of the parent Toolbox folder can be found by opening the version of SOLIDWORKS you are attempting to upgrade > Tools > Options > System Options tab > Hole Wizard/Toolbox.




The issue is resolved by following one of the two steps listed below:

1. If the installation of SOLIDWORKS is pointing towards a Toolbox that is shared over the network, ensure that no one is using the Toolbox during the next attempted update. Typically, this will remove the file.

2. If the error is encountered when no one is using SOLIDWORKS, or if the Toolbox is placed only on the local machine, the lock database file may not have automatically removed itself since the last time the Toolbox was in use. In this situation, the "SWBrowser.ldb" file can be manually deleted.

After walking through these steps, the SOLIDWORKS installation process should be able to successfully upgrade the Toolbox.

For further assistance, please contact our HawkSupport team at 877-266-4469(US) or 866-587-6803(Canada) and support@hawkridgesys.com.


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