Transferring CUSTOMTOOLS License

David Lange
Updated

Problem

There may be a situation where the CustomTools license server needs to be migrated to a new machine. Prior to moving the license server, the existing license must be transferred. If the license is not transferred prior to moving the license server, then an activation error will occur. 

Solution

Use the following instructions to transfer the existing license for CustomTools and activate it on the new server.

  1. On the current License Server, open the CustomTools Administration Console
  2. Select the "Wrench" icon to open the Manage ATR Soft Licenses menu

  3. Select the 'Transfer License' option, then click the 'Next' button

    Select the 'Transfer License' option, then click the 'Next' button
  4. There will be a summary screen indicating the license transfer is complete
Transfer complete summary
  1. Switch to the Computer that will be hosting the new License Server
  2. Open the CustomTools Administration Console

  3. Select the 'Activate License' radio button and then click the 'Next' button

    Select the 'Activate License' radio button and then click the 'Next' button.
  4. Choose the CustomTools Product that needs to be activated and click the 'Next' button.
Choose the CustomTools Product that needs to be activated and click the 'Next' button.

  1. At the Product Activation summary screen, click the 'Finish' button

    Click Finish

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.

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