Why does my CustomTools network client fail to start?

Chris Cook
Updated

Problem

In some cases, when installing the CustomTools Client and using a Network Serial Number beginning with 1084, the user is not prompted to enter the name of the license server. This leaves the registry entry for it empty, causing the client to fail to start.  

Solution

This issue can be resolved by entering the name of the Server machine in the CustomTools registry.

When going into the Registry Editor, do not modify or delete anything except what is listed below. If you do not feel comfortable performing the steps listed below, please contact Technical Support.

  1. Close all applications

  2. Open Windows Search, search for REGEDIT, and then hit Enter to open the Registry Editor

    Open the Registry Editor
  3. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\ATR Soft\CustomTools\Security\LicenseManager Machine
  4. Edit the LicenseManager Machine key to enter the name of the Server
Enter Server Machine name
  1. Launch CustomTools again to retest the issue

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.

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