Problem

This article discusses the issue surrounding non-functional printing options such as Page Setup or Preview that can occur on SOLIDWORKS applications installed on Windows 10. The 'Page Setup' can be accessed at File > Print, which will display the 'Page Setup' dialog box, as shown below, allowing the page's scale and resolution to be set, and the use of system or document settings. 

 If you are experiencing an issue where your 'Page Setup' dialog box does not show the 'Scale and Resolution' options for your print job, you may be experiencing an issue with Windows 10's Microsoft Print to PDF. 

Additional symptoms of this issue include the inability to select the ‘Preview’ or ‘Properties’ buttons or a ‘Page Setup’ dialog box with none of the options automatically selected when navigating to File > Page Setup directly. Please note that this issue appears to occur on SOLIDWORKS applications on Windows 10.

Solution

To resolve the issue, remove the Microsoft Print to PDF Printer with the following steps.

1. Open Control Panel
2. Navigate to Hardware and Sound > Devices and Printers 
3. Right-click on ‘Microsoft Print to PDF’ and select ‘Remove Printer'
4. Launch SOLIDWORKS again to check if Page Setup works correctly

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.