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This article goes over how to update a CAMWorks Network license file. Follow the instructions below to update an existing CAMWorks, CAMWorks Solids, CAMWorks ShopFloor, and/or a NESTINGWorks floating network license. All licenses are generated by the developer, HCL Technologies. The “CAMWorks License Activation Guide” contains a more detailed list of instructions, which can be found by browsing and downloaded from CAMWorks Customer Area (login required).

This setup procedure has 4 steps: (1) Generate & submit the License Request File, (2) Activate the CAMWorks license on the host (server), (3) Verify the license, (4) Confirm client communication. Follow the steps below.

Step 1: Generate & submit the License Request File

1. On the computer (server) hosting the existing license, launch the ‘CAMWorks License Manager’ as Administrator (Right-click and select 'Run as Administrator'). If prompted, a dialog box with the options of Wizard or License Manager, select the License Manager option.

2. In the Status tab, note the CPD Number.

   

3. Navigate to the License Setup tab, verify the License Method is set to “Floating Network Server”.

   

4. Note the displayed Host Name. This should be the name of the computer that is hosting the license. The Host Name should also be what is already set in the "Server Host Name" field, at the bottom of the window. If it is not, you are most likely performing this task on a client/workstation computer, rather than the license server. If this is the case, please stop and perform this task on the computer (server) hosting the existing license.
5. Note the displayed HostID. This is the Physical/MAC Address of the computer the license will be generated to function on as the hosting computer (server). If the displayed HostID does not correspond to the Physical/MAC Address of the computer, the generated license will be invalid and will not function. If connecting to the computer that is to host the license via a remote desktop type connection, it is best to verify the displayed HostID matches the Physical/MAC Address of the computer to host the license.

6. Navigate to the Server Settings tab and click the “Request Network Server License…” button. The license request form will appear.

   

7. Verify the Contact Information. This information is used to verify the purchase. The license will be sent to the email addresses specified. Check the box to approve the Privacy Policy.

8. Note the specified Port Number, as this will be needed when setting up the client computers.
9. Click the “Open in Windows Explorer” button. This will capture the computer HostID, generate the License Request File (file extension .CWREQ), and save it in the path/folder where the ‘CAMWorks License Manager’ was installed. Note: The default location is C:\CWLicenseManager
10. The file extension will be .CWREQ, and the name of the file should indicate the Company Name, Windows user profile name, and the type of license request (Server or Standalone)
11. Attach this License Request File to an email and send it to Gt.register@hcltech.com. To help expedite the
    license, please specify your supplied CPD number in the subject of the email. Confirm the License Request File is attached to the email. HCL-Geometric auto-reads this license file to generate the license file, which is encrypted to only authorize on the captured MAC address. CAMWorks, CAMWorks Solids, CAMWorks ShopFloor, and NESTINGWorks licenses are only created by the developer, HCL Technologies/Geometric Americas. Typically, the license turnaround time is 1-2 business days; however, during peak volume times, it could be an additional 4-5 business days. Should you not receive your license from HCL Technologies/Geometric Americas within 5 business days, please contact us at support@hawkridgesys.com 
12. Click the "OK" button to close the ‘CAMWorks License Manager’.

Step 2:Activate the CAMWorks license on the host (server)

A representative from HCL Technologies CAMWorks Licensing Department will send an email containing the license to the email addresses provided above. It is best to have the users temporarily close and exit CAMWorks, CAMWorks Solids, CAMWorks ShopFloor, and/or NESTINGWORKS while updating the license. This process should take less than 10 minutes following the steps below:

1. When the license file (.lic) is received via email, save the license file into the location where the ‘CAMWorks License Manager’ was installed. Only the computer hosting (server) the license needs the .lic file. The default location is: C:\CWLicenseManager
2. On the computer (server) hosting the existing license, launch the ‘CAMWorks License Manager’ as Administrator (Right-click and select 'Run as Administrator'). If prompted, a dialog box with the options of Wizard or License Manager, select the License Manager option.
3. Navigate to the Server Settings tab. This tab is only used on the computer that is acting as the license host (server).
4. Click the “Stop License Service” button.
5. Click the "Apply" button, and then click the "OK" button. This will close and exit the ‘CAMWorks License Manager ’.
6. Launch the ‘CAMWorks License Manager’ as Administrator (Right-click and select 'Run as Administrator').
7. Navigate to the Server Settings tab, click the “Remove License Service button”, click the "Apply" button, and then click the "OK" button. This will close and exit the ‘CAMWorks License Manager’ again.
8. Launch the ‘CAMWorks License Manager’ as Administrator (Right-click and select 'Run as Administrator').
9. Navigate to the Server Settings tab, click the “Use this Machine as License Server” button to activate the License Server settings options.

10. For the License file path, click the 'Browse...' button to browse to the license file (.lic file) saved location. The default and recommended location is: C:\CWLicenseManager

11. Highlight the .lic file, click "Open", and then click the “Install License Service” button. It may take 3-4 minutes or so to install the service.

12. Once available, click the “Start License Service” button. It may take 3-4 minutes or so to start the service as well.

13. Once running, the Status section should display “License Service is running”
14. Click the "Apply" button
15. Navigate to the Status tab. Verify the Authorization status is prompting: Succeeded. Additionally, the License File Used should display the computer’s name hosting the license, with a license type of Floating, the CPD number, and/or the CAMWorks Serial Number.

Step 3: Verify the license

It is a good idea to review and verify the license modules, seat count, and dates.

1. Launch the ‘CAMWorks License Manager’ as Administrator (Right-click and select 'Run as Administrator').
2. Verify the licensed modules and dates by navigating to the Authorized Modules tab. This will list all the information with respect to the purchased license, such as the modules it will activate, the seat count, the support (USP) expiry date, and the license duration. The date displayed for the Support (USP) expiry date indicates that any version/service pack released prior to this date will license successfully. It also indicates the date when access to technical support benefits expires.

Step 4: Confirm client communication

1. On a Client computer, using CAMWorks, launch the ‘CAMWorks License Manager’ as Administrator (Right-click and select 'Run as Administrator').
2. Navigate to the Status tab and verify the Authorization status is prompting: Succeeded.
3. Verify the licensed modules and dates by navigating to the Authorized Modules tab.
4. Click the "OK" button to close and exit the license manager.

Troubleshooting

If any issues occur, please try the troubleshooting options below:

• Ensure the license manager is launched as administrator when configuring/modifying license settings.
• Verify that the ‘CAMWorks Manager Version’ is the same on the server computer as the client computers.
• Verify the Host Name and Port Number are specified correctly on both the server computer and client computers.
• If the Host Name does not work on client computers, try to use the IP address of the server/host computer to connect the client and server.
• Verify the license status is prompting as succeeded. If prompting failed on the client computer but succeeded on the server/hosting computer, then firewall security software is most likely blocking it.
• Add firewall exceptions for lmgrd.exe, teksoft.exe, and CWLicenseManager.exe
• From the Client computer, ping the hosting server’s IP address & hosting server’s name following the steps here: How to Perform Ping and Telnet Tests – Hawk Ridge Systems
• Check the license duration date.
• Check the Support/USP expiry date vs. the date required for each version/service pack of installed software.
• Verify the Host ID on the server computer matches that computer's Physical Address/MAC Address.
• Verify the port number is correct.

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.