Problem
When users download the CATIA V5 installation files via the DS Software Download Page or are delivered the files via media order, they come as a series of zip files. Some of those zip files contain multiple volumes of the installation information.
For example, CATIA V5 is downloaded in two zip files, "Part 1 of 2" and "Part 2 of 2". These need to be unzipped to a common location, rather than unzipped individually. If the file sets are not unzipped correctly, the Runtime Error may appear: "setup: Problem with VC11 Runtime installation. Try to launch “DSYAdminVC11PreReg.exe -install -v from an elevated command window. If it fails, contact your customer service".
Solution
- Place both packages in the same local folder
- Create a new folder in this directory and name it “CATIA Install Files”
- Right-click package "1-2" and select “Extract All” and extract to the newly created folder “CATIA Install Files”.
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Repeat step 3 for the extraction of package "2-2"
- When executed correctly, there will be a single folder located in the “CATIA Install Files” folder labeled “CATIA_PLM_Express.win_b64”.
- Then attempt to install CATIA again
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
Comments
Nice work!
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