CATIA Licensing Error After Install of a Newer Version

A Customer is having an issue with a License Manager message. They can just click OK and it will disappear, but they find it annoying:

 "PLM Express installed and now I get this licensing error. It appears benign but is annoying. I assume it’s from not removing the previous licensing request for MD1 when I uninstalled PLM and it is just hanging around."

There are 2 ways to fix this:

  1. If you obtain the following error with a .slt or .prd at the end of the message (examples: _MS2.slt, ELB.prd…), you have probably installed another CATIA license previously on your computer, deleted it, and now you have some remaining licensing information from this previous install stored on your machine.

    You need to clear your CATIA settings (CATSettings) and then restart CATIA to avoid these warning messages.

    By default, CATSettings are generated in folder:


    You should rename the existing CATSettings to something like CATSettings.original (blue) then close the window and launch CATIA again. You will then see a new CATSettings folder (red).

    Your CATIA should now be operating properly.

  2. Close CATIA, from the Start Menu, Select Settings Management in CATIA PLM Express:settings.jpg

Which brings up this next window. Select the bottom left button, and the bottom button in the window that pops up, resetting everything in here. Select, yes, then OK. Relaunch CATIA.


This window pops up, select OK:

The License Manager opens, select your license of choice, select OK twice, then relaunch

Your CATIA should now be operating properly.

One note: If you have previously gone to the Options window, via Tools: Options, in V5, and customized how the functions work for you, these steps will reset all that customization, and you will have to re-set the settings to the way you prefer.

For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada.



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