CATIA Licensing Error After Install of a Newer Version

Problem

Sometimes the License Manager will give the following message. You can select OK, and it will disappear, but this can become a bit of a hassle over time. 

There are 2 ways to fix this.

Solution 1 - Resetting the CATSettings

If you obtain the error with a (*.slt) or (*.prd) at the end of the message

Examples:

• _MS2.slt 
• ELB.prd, 

You have probably installed another CATIA license previously on your computer, deleted it, and now have some remaining licensing information from that previous installation stored on your machine.

You need to clear your CATIA settings (CATSettings) and then restart CATIA to avoid these warning messages.

By default, CATSettings are generated in the following folder:

C:\Users\[user]\AppData\Roaming\DassaultSystemes\CATSettings

1. Rename the existing CATSettings to something like CATSettings.original
2. Close the window and launch CATIA again. 

3. You will then see a new CATSettings folder.
   CATIA should now be operating properly.

   

Solution 2 - Resetting All Tab Pages in Settings Management

1. Close CATIA

2. From the Start Menu > Select Settings Management under CATIA PLM Express

   

3. This brings up the next image. Select the bottom left button (icon looks like a house with tools)
4. Select the option "for all the tabpages." This resets everything in the Options. 

5. Select Yes > OK. 

   

6. Close and relaunch CATIA.

7. This window pops up, select OK

   

8. The License Manager opens, select your license of choice, select OK twice, then relaunch CATIA

   

9. CATIA should now be operating properly.

Note: If you have previously gone to the Options window via Tools > Options in V5, and customized how the functions work for you, these steps will reset all customizations. You will have to set the customizations back to the way you prefer.

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.