This article goes over the different types of logs and files to collect for Technical Support when troubleshooting a PDM issue.

Exporting Items and Settings from the Administration Tool

The following article contains instructions on how to export specific items and settings through the SOLIDWORKS PDM Administration tool: Exporting Specific Items and Settings from the SOLIDWORKS PDM Administration Tool – Hawk Ridge Systems

Collecting Support Logs from the Administration Tool

The following article explains the process of collecting comprehensive support logs through the SOLIDWORKS PDM Administration tool: Collecting Support Logs from the SOLIDWORKS PDM Administration Tool – Hawk Ridge Systems

Exporting SQL Databases

The database holds the metadata associated with the files in the vault. Additionally, they contain the settings configured through the Administration tool.  In many cases, Hawk Ridge Systems Technical Support may request a database backup when an issue appears to be vault-specific and cannot be reproduced in a test vault. The following article goes over how to back up the SQL Database: Exporting PDM Databases – Hawk Ridge Systems

Exporting Archives

Collecting the PDM Archives is typically performed in more advanced troubleshooting situations, when the issue either affects a particular file set or cannot be replicated without their presence. Here is a link to the article:

Exporting PDM Archives – Hawk Ridge Systems

Exporting Windows Event Logs and System Information

In some cases, it may be valuable to have specific information about one or more of the machines involved with the PDM setup. Please follow the instructions found in the following Knowledge Base article to collect the necessary system information: Exporting Windows Event Logs and System Information – Hawk Ridge Systems

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.