Problem
Below are some errors and brief descriptions that can appear in the archive server log. Please refer to the SOLIDWORKS Knowledge Base article QA IDs for up-to-date information and complete solutions. The SOLIDWORKS Knowledge Base is located at: https://support.3ds.com/knowledge-base/
Solution
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QA00000109626 (S-049536 in the old KB): When the 'Get Latest Version' command fails in a nonreplicated SOLIDWORKS® PDM file vault, how do I resolve the error code "E_EDM_RCE_ERROR"?
Description: The Archive Server could not find the file with the specified ID.
Operation type: Op_GetFile
Module: ArchiveServerService
Function: Connection::mhGetFile
Error code: E_FVC_FILE_NOT_FOUND
Error code general description: The Archive Server could not find the file with the specified ID. -
QA00000105492 (S-020199 in the old KB): When using SOLIDWORKS® PDM, why do I get archive-server database errors?
Description: Could not load replication schedule for vault ''.
Technical details: Could not get the archive server ID from the database
Module: ArchiveServerService
Function: DbsMgr::mvLoadReplicationSchedules
Error code: E_FVC_CANT_FIND_ARCHIVE_SERVER
Error code general description: The archive server could not be found in the database.'
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'Description: Could not run cleaner service on vault ''
Details: Could not get the archive server ID from the database
Module: ArchiveServerService
Function: `anonymous-namespace'::ASCleanerService::mvRun
Error code: E_FVC_CANT_FIND_ARCHIVE_SERVER
Error code general description: The archive server could not be found in the database.'
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Description: User 'admin' could not log in. Could not get the archive server ID from the database
Operation type: Op_SimpleConnect2
Module: ArchiveServerService
Function: Connection::mhHandleNonFileOp<-Connection::mvHandleSimpleConnect
Error code: E_FVC_CANT_FIND_ARCHIVE_SERVER
Error code general description: The archive server could not be found in the database. -
QA00000112429 (S-051386 in the old KB): When I use ‘Get Version’ or ‘Check out’ in a replicated SOLIDWORKS® PDM vault, what causes the error, "Error creating archive. Internal error, archive, [archiveID], [vault] already exist…"?
Description: An error occurred when trying to replicate a file.
Technical details: The call to UpgradeArchive failed.
File ID 0x125 (type 0)
Priority High
State 1
Requested ver 3
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Module: ArchiveServerService
Function: ReplicatorJob::mhDownload
Error code: E_FVC_ARCHIVE_EXISTS
Error code general description: The Archive Server tried to create an already existing archive.
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Description: Failed to replicate file from server!
Source server: LPT-TOR:3030
Vault: sp4
File ID: 0x00000125
Version: 3
Unique version: 0x00000212
Error: The Archive Server tried to create an already existing archive.
Description: No additional information.
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Description: The Archive Server tried to create an already existing archive.
Operation type: Op_GetFile
Module: ArchiveServerService
Function: Connection::mhGetFile
Error code: E_FVC_ARCHIVE_EXISTS
Error code general description: The Archive Server tried to create an already existing archive. -
QA00000112685 (S-051998 in the old KB): When I access a SOLIDWORKS® PDM vault view, what causes the error: “Error loading add-ins. Message from database: The Archive Server could not find the file with the specified ID”?
Description: The Archive Server could not find the file with the specified ID.
Operation type: Op_GetFile
Revision: 1
Local file path: C:\Program Files\SolidWorks Enterprise PDM\Data\FileVault\0\Plugins\00000014
Module: ArchiveServerService
Function: Connection::mhGetFile
Error code: E_FVC_FILE_NOT_FOUND' -
QA00000108796 (S-039210 in the old KB): What causes a SOLIDWORKS® PDM client connection over a WAN or VPN to return the following errors? “The socket closed gracefully on the other end” or “The Archive Server connection receive operation timed out”
The archive server log might show:
Timeout occurred while receiving data from 10.203.0.18. (Windows Sockets error #10060: Connection timed out.)
The Archive Server connection receive operation timed out.
Error code 'E_FVC_SOCKET_RECEIVE_TIMEOUT' - QA00000105931 (S-013447 in the old KB): Why is the SOLIDWORKS® PDM Professional Archive Server log reporting many “Windows Socket Error #10054 - connection reset by peer” entries?
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QA00000105457 (S-021097 in the old KB): Why do I get the error “Could not replicate settings for vault replication” in the SOLIDWORKS® PDM archive server log?
In a replicated environment, the following message can occur in the archive server log when there is a mismatch in the archive server setting login type for the file vaults in that replicated environment:
Date: 2008-03-20 11:12:42.000
Module: ArchiveServerService
Function: DbsMgr::mvReplicateAllUserDat
Code: 0x80070002
Code Description: The system cannot find the file specified.
Could not replicate settings for vault 'REPLICATION'. -
QA00000108305 (S-021097 in the old KB): Why do the SOLIDWORKS® PDM archive-server logs show errors about loading and parsing the replication schedule?
The archive server log shows the following error:
Description: Could not load replication schedule for vault 'A file vault'.
Technical details: No additional information available.
Module: ArchiveServerService
Function: DbsMgr::mvLoadReplicationSchedules
Error code: E_FVC_SCHEDULE_PARSE_ERROR
Error code general description:
Could not parse one of the replication schedule strings found in the registry.
The archive server event log shows:
Could not load replication schedule for vault 'A file vault'. Technical details:
No additional information available. -
QA00000110579 (S-044095 in the old KB): When I run a cold storage schema, what could cause the following error in the archive server log? "Could not create log file 'C:\Program Files\SolidWorks Enterprise…' Error code: 3"
Description: Could not run cold storage operation for vault Vault.
Details: Could not create log file 'C:\Program Files\SolidWorks Enterprise PDM\Data\Vault\0\ColdStorageTransaction.log'. Error code: 3.
Date: 2009-11-13 11:29:00
Module: ArchiveServerService
Function: `anonymous-namespace'::ArchiveServer::mzvLog
Error code: E_FVC_IO_ERROR
Error code general description:
Error accessing a file on the Archive Server. -
QA00000116460 (S-063860 in the old KB): Why does the following error message referring to the \0\Images\ local path appear in the SOLIDWORKS® PDM Archive Server log? “The Archive Server could not find the file with the specified ID.”
Description: The Archive Server could not find the file with the specified ID. Operation type:Op_GetFile GUID:a532d9c7-7777-4ad5-9f8d-3dbe710f7d3e File ID:0x19 Vault:000000000053D698 Revision:1 Connected to:10.122.150.223:62080 Local file path:C:\Program Files\SolidWorks Enterprise PDM\Data\Vaultname\0\Images\00000019 Date: 2013-09-06 16:22:55 Module: ArchiveServerService Function: Connection::mhGetFile Error code: E_FVC_FILE_NOT_FOUND Error code general description: The Archive Server could not find the file with the specified ID. -
QA00000108588 (S-043074 in the old KB): I modified the SOLIDWORKS® PDM Professional cold-storage schema but the changes did not take effect. Why?
Each time the cold storage schema triggers, the archive server log will show (number of files processed will change):
Vault: [vaultname]
Cold storage operation complete. 4 items processed. 0 items failed. -
QA00000119555 (S-070704 in the old KB): In a replicated SOLIDWORKS® PDM Professional file vault, what can cause the 'Replicated to' field in the ‘Version’ tab to show blank (empty) and also cause 'Get Version' to fail to replicate one or more versions of the file?
Description: The latest version of the file is not available on your local archive server. All attempts to download the file from remote servers failed.
Operation type: Op_GetFile
Module: ArchiveServerService
Function: Connection::mhGetFile
Error code: E_FVC_COULD_NOT_REPLICATE
Error code general description: The latest version of the file is not available on your local archive server. All attempts to download the file from remote servers failed. -
QA00000107918 (S-028409 in the old KB): When trying to add or change a user password in a replicated SOLIDWORKS® PDM file vault, what could cause the error ‘Failed to create the user <username> on the archive server. The socket was closed gracefully on the other end.’?
Description: Could not replicate new user.
Operation type: Op_AddUser
GUID: b97ba7d5-be4e-498f-a0b1-3f2cf3539ede
Connected to: 10.122.155.185:3763
Date: 2008-10-04 16:20:51
Module: ArchiveServerService
Function: Connection::mhHandleNonFileOp<-Connection::mvHandleAddUser<-LoginConnectionConisio::mvAddUser
Error code: E_FVC_CANT_READ_REGISTRY
Error code general description:
The Archive Server could not find the server location in the Registry. -
QA00000120816 (S-073888 in the old KB): Why does importing a Task in a SOLIDWORKS® PDM vault fails with the message "Error accessing a file on the Archive Server"?
Operation type: Op_AddFile
GUID: e963e4eb-bdaa-4637-9198-441d350bf0cf
File ID: 0xfb6
Vault: 000000CE7223BCB8
File size: 5628056
Connected to: 192.168.56.1:53419
Local file path: C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS PDM\Data\PDMPro\0\Plugins\00000fb6 -
QA00000113816 (S-056102 in the old KB): Why did the SOLIDWORKS® PDM vault user file fail to replicate, and display the error “the array bounds are invalid” in the target archive-server log?
Description: Could not replicate settings for vault 'Vault'.
Date: 2011-08-15 06:16:23
Module: ArchiveServerService
Function: DbsMgr::mvReplicateAllUserDat
Error code: 0x800706C6
Error code general description: The array bounds are invalid. -
QA00000122555 (S-076440 in the old KB): For SOLIDWORKS® PDM Professional with replicated archive servers, what causes some file versions to state that SQL Server® account information stored on the archive server is incorrect?
The following error may appear if you use the wrong SQL Server® account to retrieve certain file versions that only exist in replicate archive servers: ‘The SQL Server account information stored on the archive server is incorrect. Please ask your system administrator to correct it. The archive server log file contains additional technical details about this error.’ -
QA00000109251 (S-036483 in the old KB): What steps do I take when I see the SOLIDWORKS® PDM login error, "The SQL-server account information stored on the archive server is incorrect. Please ask your system administrator to correct it."?
The following warning will show if the SQL login stored on the archive server is incorrect:
"The SQL-server account information stored on the archive server is incorrect. Please ask your system administrator to correct it. The archive server log file contains additional technical details about this error." -
QA00000112453 (S-052383 in the old KB): What does the error "could not bind to 0.0.0.0:3030" mean when found in a SOLIDWORKS PDM® Archive Server log?
This error means that the port 3030 used by the Archive Server Service is already used by another process. -
QA00000119403 (S-070640 in the old KB): Why do the SOLIDWORKS® PDM commands ‘Change State’ and ‘Check in’ fail with the error "The Archive Server connection receive operation timed out"?
Example log error on the Archive Server:
Description:
Timeout occurred while receiving data from 192.168.33.71:55101. (Windows Sockets error #10060: Connection timed out.)
Operation type: Op_PutFile
GUID: bfded1dc-6ea6-4008-8d56-119681a13fec
File ID: 0x96da
Vault: 0000000006185708
Revision: 1
Fix mismatch: Yes
Connected to: 192.168.81.71:55100 using data port 55101.
Local file path: C:\TEST\ArchiveVault\a\000097da
Date: 20145-08-11 10:16:36
Module: ArchiveServerService
Function: Connection::mhWrite<-CWinSocket::miReceive
Error code: E_FVC_SOCKET_RECEIVE_TIMEOUT
Error code general description: The Archive Server connection receive operation timed out.
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
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