Problem
This article goes over how to collect Support Logs from the SOLIDWORKS PDM Administration Tool. This guide is written for users of both SOLIDWORKS PDM Standard and Professional.
Solution
The following instructions explain the process of collecting comprehensive support logs through the SOLIDWORKS PDM Administration tool.
- Open the PDM Administration Tool (Windows Start Menu > SOLIDWORKS PDM > Administration)
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Right-click on the Vault and select "Collect Support Information"
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Choose the specific logs and settings to collect, or leave them all checked, then click "Next". More information can be found here: Collecting Support Information - 2027 - SOLIDWORKS Design Help
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Select the files and folders to save as the archive, then click "Next"
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Skip creating a SQL Backup and click "Next"
- Add additional information on the issue if needed and click "Next"
- Select a folder to output the file and click "Finish" to save it
- Send the files to Technical Support by submitting a ticket
- For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge
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