Problem

In some cases, it may be valuable to have specific information about the workstation being troubleshot for SOLIDWORKS issues. Windows has tools that enable users to export that information for our use in the troubleshooting process. This guide explains the process of exporting two of those items: Windows Event Logs and System Information.

Solution 1: Exporting Windows Event Logs

Microsoft Windows has built-in logging that records a substantial amount of information about system processes and their functioning. If Windows detects an error, the error message will be entered into the Event Logs. The Event Viewer tool and the logs that it generates are extremely valuable for troubleshooting issues relating to the way that SOLIDWORKS interacts with Windows. The following steps explain the process of exporting the Windows Event Logs.

1. Open the Start Menu, search for "Event Viewer", and open it

   

2. In Event Viewer, expand the folder titled "Windows Logs" by clicking the arrow to the left of it

   

3. Right-click the item titled "Application" and select "Save All Events As"

   

4. Give the log a name and choose a location to save it
5. Repeat steps 1-4, but this time right-click on System instead of Application
6. Send the files to Technical Support by submitting a ticket

Solution 2: Exporting System Information

Microsoft Windows System Information provides a list of installed hardware as well as the versions of the drivers associated with them. This information can be crucial when trying to isolate why an error is affecting a particular workstation. The following steps explain the process of exporting a System Information file:

1. Open the Start Menu, search for "System Information", and open it

   

2. Navigate to File > Save

   

   
   

3. Give the file a name and choose a location to save it
4. Send the files to Technical Support by submitting a ticket

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.