Problem

This article goes over how to export the SOLIDWORKS PDM Archives. This type of collection is typically performed in more advanced troubleshooting settings, when the issue either affects a particular file set or cannot be replicated without its presence. This guide is written for users of both SOLIDWORKS PDM Standard and Professional.

Solution 1: GetArchive Tool & PDM Archive Copy Tool

Use the attached ZIP Folder to run the "GetArchives 4.6 Tool" and "PDM Archive Copy Tool" to copy an individual file-vault archive or the whole archive. PDFs on how to use the tools are also attached.

Once the files have been saved, send the files to Technical Support by submitting a ticket

Solution 2: Collecting Support Information Wizard

The first way to export this data is to use the "Collecting Support Information Wizard", which was added starting with SOLIDWORKS PDM 2011.

1. Log in to the machine hosting the Archive Server as the Admin User
2. Open the PDM Administration Tool (Windows Start Menu > SOLIDWORKS PDM > Administration)
3. Right-click on the Vault and select "Collect Support Information"

   

4. Choose the specific logs and settings to collect, or leave them all checked, then click "Next". More information can be found here: Collecting Support Information - 2027 - SOLIDWORKS Design Help

   

5. Select the files and folders to save as the archive, then click "Next"

   

6. Skip creating a SQL Backup and click "Next"

   

7. Add additional information on the issue if needed and click "Next"
8. Select a folder to output the file and click "Finish" to save it
9. Send the files to Technical Support by submitting a ticket

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.