This article covers what can be done when eDrawings stops working and crashes when opening a file. When opening a file in eDrawings, the following two errors may occur, followed by a crash:

1. "eDrawing has stopped working"
2. "LoadLibrary failed with error 87: The parameter is incorrect"

These errors can occur frequently on systems that use AMD graphics cards. It is also possible that this can occur after reinstalling eDrawings.

Solution 1: Restart eDrawings in Software OpenGL Mode

After a crash occurs, restart eDrawings in OpenGL Software mode. Depending on the version of eDrawings, the OpenGL mode may not be available. Follow the steps below to turn on OpenGL:

1. Open eDrawings and select the 'Tools' menu from the top
2. Select 'Options'

3. Check the box for 'Use software Open GL' and click 'OK'

   

4. Restart eDrawings and open a file to confirm if the crash occurs again
5. If the crash does not occur anymore, upgrade or reinstall the AMD Graphics Card Driver and retest the issue with OpenGL disabled
6. If the crash does still occur, contact Technical Support for assistance 

Solution 2: Reset the AMD Graphics Driver File 

The instructions below are for resetting the graphics card driver file if a .dll error occurs in the Windows Event Viewer application log.

1. Close all programs
2. Open Windows Explorer 

3. Locate the file ‘atig6pxx.dll’ which has the default location of: C:\Windows\System32

   

4. Right-click on the file and select 'rename' to add the “.bak” file extension at the end of the file name. The new file name becomes ‘atig6pxx.dll.bak’
5. Close Windows Explorer
6. Launch eDrawings and open a file to confirm if the issue is resolved
7. If the issue is not resolved, upgrade or reinstall the AMD Graphics Card Driver and retest the issue

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.