Problem
When the user launches Visualize or tries to borrow a Visualize license from a network license server, the following error message can occur: "Failed to obtain license for SOLIDWORKS Visualize".
This could be due to the following:
- The license server has not been reactivated after a license has been renewed; the license information on the server has not been updated, so the license may be treated as expired.
- The license server has not been reactivated annually as required by the new SOLIDWORKS policy for 2022 licenses: Yearly Activation Required Starting with SOLIDWORKS 2022 – Hawk Ridge Systems Support
Solution
- Go to the machine that has the SolidNetwork License Manager Server
- For a 2023 or newer License Server, follow the steps here to reactivate: How To Update A SolidNetWork License 2023 – Hawk Ridge Systems Support
- For a 2022 or older License Server, follow the steps here to reactivate: How To Update A SolidNetwork License 2022 – Hawk Ridge Systems Support
- Launch SOLIDWORKS Visualize to retest the issue
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
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