Problem

In some scenarios, a company's network security rules will prevent client machines from successfully pulling licenses from the CAMworks License Manager on the server machine. The following exceptions may need to be added. This article reviews what exceptions are required and how to add them. Some exceptions may already be present as a result of the CAMworks installation.

Solution

1. On the client machine, in the Windows Search Bar, type "Windows Defender with" to bring up "Windows Defender Firewall with Advanced Security " and open it

2. Select "Inbound Rules"

3. Choose one of the following Exe files to add an exception for:
   C:\CWLicenseManager\LmGrd.exe
   C:\CWLicenseManager\teksoft.exe
   C:\cwlicensemanager\cwlicensemanager.exe
4. Select "New Rule" to start adding an exception

5. Select the "Program" radio button and then "Next" 

   

6. Select the "This Program Path" radio button and type in the file path of the Exe file, or use the "Browse" button to manually find the application. Select "Next" after the application is selected. 

   

7. Select the "Allow This Connection" radio button and then continue with "Next" 

   

8. Check the boxes that best fit your company profile

   

9. Give a name to the rule so it's easy to identify, and select "Finish"

11. Repeat these steps for the other Exe files listed in step 3

The client machine should now be able to connect to the server machine and pull an available license from the CAMWorks License Manager.

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.