Problem

This article discusses the solutions needed to address the error “Security block NOT detected” when updating the dongle in the CAMWorks License Manager. Upon selecting the ‘Update Dongle’ button in the CAMWorks License Manager, the error below appears, preventing authorization of the CAMWorks assets. This can be caused by the USB Dongle not being inserted, or the Sentinel Protection driver being corrupted or not the correct version.

Solution

Try the following in order to resolve the issue:

1. Make sure the USB dongle is plugged into the computer.

2. If the issue still persists, download and extract the attached “Sentinel Driver Clean-Up.zip” and “Sentinel-Protection-Installer-7.6.8.zip” files. 

3. Uninstall the current Sentinel Protection driver in Control Panel > Programs > Programs and Features. When finished, extract the clean-up folder and run the ‘SSDCleanup11’ file. When finished, restart the system.

4. Before the reinstallation, make sure you are logged in as an administrator. Extract and run the ‘Sentinel Protection Installer 7.6.8’ file to reinstall the driver. Then, restart the system and retest the issue.

5. If you are still unable to resolve the issue, download the attached ‘Sentinel Protection Installer 7.6.9’ file and repeat step 4, especially if you have a Windows 10 system.

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.