Problem

Sometimes SOLIDWORKS seems to freeze during tasks like deleting features, saving, closing assemblies, or opening the equations editor. This often happens when a dialog box opens off-screen, usually after connecting or disconnecting an external monitor. Pressing Escape may close the hidden dialog and restore responsiveness. Users might also hear the Windows chime when clicking the SOLIDWORKS UI in this state. This guide explains how to reset SOLIDWORKS dialog box positions via the registry.

Solution

When going into the Registry Editor, do not modify or delete anything except what is listed below. If you do not feel comfortable performing the steps listed below, please contact Technical Support.

Use the steps below to reset all your SOLIDWORKS dialog box positions without affecting any of the other SOLIDWORKS settings. 

1. Close SOLIDWORKS.
2. Open Windows Search, search for REGEDIT, and then hit Enter to open the Registry Editor

3. Navigate to the folder:
   HKEY_CURRENT_USER\Software\SOLIDWORKS\SOLIDWORKS 20xx\User Interface\Dialogs

   

4. Right-click on the "Dialogs" folder and click "Rename". 
5. Append -OLD to change the entry to "Dialogs-OLD".
6. Launch SOLIDWORKS and test the function to confirm that the dialog box now appears on the screen

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.