SOLIDWORKS Crashes on the splash screen after Windows 10 Feature Update 2004

Alex Taguchi

Updated September 02, 2026 16:15

Problem

In 2021, reports surfaced of SOLIDWORKS crashing on the splash screen after updating to Windows 10 Feature Update 2004 (bug SPR 1195846). The issue was traced to DisplayLink technology used by USB-C dongles and docking stations. Disconnecting all dongles and docking stations allows SOLIDWORKS to launch properly.

Solution

The Intel GPU Driver version 27.20.100.9126 and onward resolves this issue and can be downloaded from here:

https://www.intel.com/content/www/us/en/search.html#f-downloadtype=Drivers&cf-tabfilter=Downloads&cf-downloadsppth=Processors

This new driver should allow SOLIDWORKS to launch properly with the laptop lid open or closed, with a dongle or docking station connected.

We also recommend downloading the latest driver for the Nvidia GPU and performing a clean install of the latest driver following this article: Clean Install of NVIDIA Display Driver

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.

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