Problem
A SOLIDWORKS Installation Error 1311 indicates that the Microsoft Windows Installer is having difficulties reading and using one or more installation files. The most common reasons are:
- Missing or damaged installation files
- Incorrect permissions to access the files
- Anti-virus blocking the files or the file’s dependencies
Solution 1: Permissions
Use the following steps to troubleshoot this issue
- Confirm that the installation files are in a usable location with full permissions. We recommend placing the installation files in a local folder location.
- Disable Antivirus
- Log in with an Administrative Windows Account
- Choose to run the SOLIDWORKS Setup.exe as admin (right-click and select Run as Administrator)
Solution 2: New Installation File Set
Contact Technical Support to request a full file set download of SOLIDWORKS, and then attempt to install the software again.
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
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