This guide is written for users of both SOLIDWORKS PDM Standard and Professional.
This is not a troubleshooting guide. If you have any technical issues with SOLIDWORKS, please contact Hawk Ridge Systems technical support.
Exporting Items and Settings from the Administration Tool
The following article contains instructions on how to export specific items and settings through the SOLIDWORKS PDM Administration tool.
Collecting Support Logs from the Administration Tool
The following explains the process of collecting comprehensive support logs through the SOLIDWORKS PDM Administration tool.
Exporting SQL Databases
The database holds the metadata associated with the files in your vault. Additionally, they contain the settings configured through the Administration tool. In many cases, Hawk Ridge Systems or DS SOLIDWORKS will request a database backup when an issue is believed to be vault-specific - in other words, if we are unable to reproduce the issue on our end using a test-vault. The SQL Management Studio will allow you to create that backup by exporting the SQL Database; directions may be found in the article linked below.
This type of collection is typically performed in more advanced troubleshooting situations, when the issue either affects a particular file-set, or cannot be replicated without their presence.
Exporting Windows Event Logs and System Information
In some cases it may be valuable to have specific information about one or more of the machines involved with your PDM set-up. Please follow the instructions found in the following Knowledge Base article to collect the necessary system information.