Problem

When launching SOLIDWORKS, sometimes there is an error: "This version of SolidWorks has not been commissioned properly. Please contact your local support".
This error could occur if the previous license information is still available on the system.

Before trying the Solutions below, please make sure the SOLIDWORKS serial number was entered properly in the Installation Manager by modifying the installation following this article: How To Modify A SOLIDWORKS Installation – Hawk Ridge Systems

Solution 1: Renaming the FLEXNet Folder

1. In Windows Explorer, navigate to C:\ProgramData. The "ProgramData" directory is hidden by default, so if it is not shown in the root C: drive, you can access it by typing C:\ProgramData directly into the Windows File Explorer address bar. You can also go to the View tab in the File Explorer and check on Hidden Items to see the ProgramData folder.
2. Locate the FLEXNet folder inside this directory. Rename the folder to FLEXNet_old. If you are unable to rename the folder, reboot your machine.
3. Attempt to launch SOLIDWORKS and activate it again.

Solution 2: Deletion of the Activation-Based License from the Machine

The steps below go over the manual way to delete existing license records from the machine.

1. In Windows File Explorer, locate swactwiz.exe and note its file path. It is typically located in:
   [SOLIDWORKS Installation Folder]\setup\i386\swactwiz.exe
   Note: The SOLIDWORKS Installation folder typically has the following path: 
   C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS
2. Open Command Prompt as an Administrator. This can be done by going to the Windows Start Menu, typing "cmd" without quotations into the Windows search field, and right-clicking on the Command Prompt application to select "Run as administrator".

2. Type in the file path where swactwiz.exe exists with two other parameters. It will look like the following line in the command prompt: 
   "[SOLIDWORKS Installation Folder]\setup\i386\swactwiz.exe" /dellic /primprod:solidworks
3. Press Enter to let the command run and try reactivating SOLIDWORKS again.

For manually deleting other types of licenses, please see the solution article QA00000105110.

Important: The commands delete the activation from the client computer but do not delete the record of your activation on the SOLIDWORKS Activation Server. If you plan to reactivate the license on the same computer, it is okay to use these commands. However, if you want to transfer the activation to a different computer, then you must use the SOLIDWORKS Activation Wizard to transfer the license.

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.