Problem

This article goes over what options are available to users who are having trouble downloading SOLIDWORKS through the Installation Manager.

Solution 1: Direct Download Link

If you are a Hawk Ridge Systems customer, submit a ticket to contact Technical Support to request a Direct Download Link. This would be a link to download the full fileset of the SOLIDWORKS Installation files so the Installation Manager does not need to download additional files when installing SOLIDWORKS.

Solution 2: SOLIDWORKS Firewall Exceptions

Contact your IT team to have them make the following exceptions for the SOLIDWORKS Installation Manager:

• Allow Outbound TCP connections to Port 80 in the firewall for sldim.exe, located in:
• Allow Outbound TCP connections to Port 80 in the firewall for sldimdownloader.exe, located in: C:\Program Files (x86)\Common Files\SOLIDWORKS Installation Manager\XX.X

• Allow full access to the following sites that the Installation Manager connects to for downloading: lm.solidworks.com, lm-ak.solidworks.com, dl-ak.solidworks.com (".solidworks.com can be specified to include all sites). Navigate to Control Panel > Internet Options > Security to add the exceptions under "Trusted sites" using the "Sites" button

  

The guidance provided in this article is provided for educational purposes to assist you with technical matters related to the article topic. You are responsible for ensuring that any action you take (whether based on the guidance in this article or otherwise) conforms to your organization’s information security policies and procedures. Before making any system change or downloading any software, we recommend that you consult with your internal security team to assess the suitability of the recommendations within your organization. Hawk Ridge Systems LLC is not liable for any consequences resulting from any action taken based on the information provided in this article.

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.