Problem

This article is intended for SOLIDWORKS administrators looking to review SOLIDWORKS licenses associated with your organization. This tool is only capable of viewing licenses and product activations; it cannot remotely change the license status of any item. 

Solution

Access to MyProducts requires the Security Administrator role for your organization in the DSXClient. This article goes over how to gain access to this role: How to Access SOLIDWORKS Subscription Service Benefits and create a 3DEXPERIENCE ID – Hawk Ridge Systems

If you have trouble gaining access to the Security Administrator role for your organization, contact Technical Support.

With the Security Administrator role granted, log in to this SOLIDWORKS website to access MyProducts: https://myproducts.solidworks.com/

Within MyProducts, the following can be performed: 

1. View all products that contain a unique serial number
2. View license expiration
3. View Support End Date
4. Click on any product to see included products entitled by the same serial number, and activation details for that product

5. Export a detailed list of your products to a CSV file by clicking Download CSV in the top right. 

This CSV file will contain: 

1. The latest software version you are entitled to
2. Serial Number 
3. License Type 
4. Quantity
5. Support End Date / Expiration 
6. Active Machine List

For any access issues after gaining the Security Administrator role, review this article: 
Troubleshooting MyProducts Error: Product List is Restricted to Administrators – Hawk Ridge Systems

For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.