Problem

This article walks you through the steps necessary to resolve the "The program and the file vault are of incompatible versions" message. This message is usually a result of the vault database hosted by SQL Server not being upgraded after a PDM major release upgrade. 

Solution: Use the database upgrade wizard to upgrade the vault database

1. This tool can be located in the Swpdmserver\Upgrade subfolder on the SOLIDWORKS DVD or the complete SOLIDWORKS installation package.   

2. Right-click on Upgrade.exe and select 'Run as administrator' to launch the application.

3. Click Yes on the message box warning that the upgrade wizard should only be run by an administrator.

4. Review and confirm you have performed all the prerequisites, then click Next.

5. Select the SQL server instance from the drop-down list (if it is not listed, you can manually type it in) and click Next.

6. Enter a username and password for a user with sysadmin permissions on the SQL server and click Log In.

7. Put a check mark next to the file vault databases that need to be upgraded and click Next.

8. Click Next again to start the upgrade.

9. Once the upgrade is finished, review the log to confirm each database was successfully upgraded, then click Finish.

10. After the upgrade, reboot the Microsoft SQL Server. If you do not, you may experience performance drops until you reboot.

For further technical support, please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada and support@hawkridgesys.com.