This guide describes the repair process for SOLIDWORKS Desktop Products and associated Desktop Products installed via the SOLIDWORKS Installation Manager. A SOLIDWORKS Repair will check for and redownload required application source files, or prompt that source files do not exist.
Before loading any software, you should always login with full administrative permissions. Be sure your operating system has been updated with Windows Updates recently to avoid any compatibility issues with the installer.
This guide does NOT apply to SOLIDWORKS Connected or 3DExperience Products. To repair 3DExperience source files, please see our guide: How To Uninstall and Remove 3DExperience SOLIDWORKS Products.
This is not a troubleshooting guide. If you have any technical issues with SOLIDWORKS, please contact Hawk Ridge Systems Technical Support.
This document is only to be distributed and used by Hawk Ridge Systems customers. Any other use is prohibited.
Contents
Before Repairing SOLIDWORKS Desktop Products
Repairing SOLIDWORKS Desktop Products
Before Repairing SOLIDWORKS Desktop Products
To repair your installation of SOLIDWORKS, you need to have the source files from the original installation. For example, if you downloaded the original installation files, they should already be on your machine, but if they have been moved or deleted after the installation, the repair will be unsuccessful. You will need to re-download the full installation files, before starting a repair.
Note: You can only repair an individual installation. You cannot repair an administrative image; you must uninstall the software when using an administrative image. If you have client computers that have loaded successfully from your administrative image and only wish to repair a single client, you should reload SOLIDWORKS by launching the StartSWInstall.hta file from this client as covered in our Administrative Image Repair Guide.
Repairing SOLIDWORKS Desktop Products
- Log into your machine as the Administrator or ensure you have the Administrator Elevation password available.
- Close all SOLIDWORKS programs.
- Launch the computer Control Panel and access your Program and Feature list by going to:
Control Panel > Programs and Features > Uninstall a Program.
4. Locate the SOLIDWORKS version you want to repair, right-click it and select ‘Change’.
Note: If you do not see a ‘Change’ option available, SOLIDWORKS was installed through an administrative image. Please see our Administrative Image Repair Guide.
5. Press ‘OK’ through the reboot message, then select ‘Repair your installation’ > Next.
6. Select the products to repair; If in doubt which products need a repair, select all.
7. Press ‘Repair’ to begin. If any source files are missing, please see our article: How To Download and Update SOLIDWORKS Products.
8. Once the repair is complete, reboot the machine and evaluate the performance of SOLIDWORKS.
If your issue persists after the repair, you will want to see our Uninstall & Removal Guide, which covers how to remove SOLIDWORKS and clean your computer’s registry and installation folders. Then reinstall SOLIDWORKS to resolve the issue.
For further assistance, please contact our support team at support@hawkridgesys.com, or 877-266-4469 (US) or 866-587-6803 (Canada).
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