Obtaining PDM Client And Archive Log Files

While working with PDM, you may run into one or more issues which will require further investigation. These could include, but are not limited to, performance issues, disconnects, missing notifications, and/or cryptic error messages. The PDM Administration tool constantly records any major issues in these logs, which also contain additional information about any instance of error. Hence, this article describes how you can obtain your PDM client and archive server log files.

Steps

You can obtain the Client log file by following these steps:

1. Open SOLIDWORKS PDM Administration Tool.
2. Right-click on Log File and then click Copy as illustrated below.
3. Browse to any folder location on your computer and click Paste.

This should make a ".cog" file which should contain a record of any errors on that machine.

You can obtain the Archive Server log file by following these steps:

1. In the Administration tool, right click on the Archive server name and click Show the Archive Server log as illustrated below.
2. In the Log File dialog box, click Copy log file  (toolbar) as illustrated below.
3. Browse to any folder location on your computer and click Paste.

This should make a ".cog" file which can help you find potential problems relating to the Archive server.

Contact Us

For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada.