Obtaining PDM Client And Archive Log Files

While working with PDM, you may run into one or more issues which will require further investigation. These could include, but are not limited to, performance issues, disconnects, missing notifications, and/or cryptic error messages. The PDM Administration tool constantly records any major issues in these logs, which also contain additional information about any instance of error. Hence, this article describes how you can obtain your PDM client and archive server log files.

The client log AND the archive server log can both be retrieved from the PDM client. All PDM clients have the PDM Adminstration tool installed on them.

Process for PDM Clients (2022 and newer)

You can obtain the Client log file by following these steps:

1. Open the SOLIDWORKS PDM Administration tool (Windows search for "Administration")
2. Right click on Log File and then click Open... 
   
3. Select the Save icon
   
4. Select the type Log File (.cog) and save the file somewhere convenient
   

You can obtain the Archive Server log file by following these steps:

1. Open the SOLIDWORKS PDM Administration tool (Windows search for "Administration")
2. Right click on the Server name and select Show the Archive Server Log... 
   
3. Select the Save icon (see image in previous section)
4. Select the type Log File (.cog) and save the file somewhere convenient (see image in previous section)

Process for PDM Clients older than SOLIDWORKS PDM 2022

You can obtain the Client log file by following these steps:

1. Open SOLIDWORKS PDM Administration Tool.
2. Right-click on Log File and then click Copy as illustrated below.
3. Browse to any folder location on your computer and click Paste.

This should make a ".cog" file which should contain a record of any errors on that machine.

You can obtain the Archive Server log file by following these steps:

1. In the Administration tool, right click on the Archive server name and click Show the Archive Server log as illustrated below.
2. In the Log File dialog box, click Copy log file  (toolbar) as illustrated below.
3. Browse to any folder location on your computer and click Paste.

This should make a ".cog" file which can help you find potential problems relating to the Archive server.

Contact Us

For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada.