Problem
This article describes how to restart the PDM Client without rebooting the machine (Soft Reboot). This helpful when needing to restart the PDM Client without restarting the machine.
Solution
Follow the steps below to restart the PDM Client:
- Open the Task Manager by right-clicking the bottom of the screen to select "Task Manager", press Ctrl+Shift+Esc on the keyboard, or press Ctrl+Alt+Delete and select "Task Manager"
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On Windows 10 or older: If Task Manager is in the small format, click the 'More details' button to expand.
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Go to the Details tab.
- End the processes called: explorer.exe, edmserver.exe, and ViewServer.exe (if it is running)
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Go to File > Run new task > explorer> OK (Windows 10 or older), or Run new task > explorer > OK (Windows 11)
- Try to open the Vault again
For additional support, existing customers can submit a ticket or new customers can contact Hawk Ridge Systems.
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