Hawk Ridge Systems consistently provides best-in-class customer support and technical services. In addition to offering phone-based assistance, we've created a state-of-the-art Customer Portal, with a powerful knowledge base, file-sharing tools, remote (live) support capabilities, and even built-in screen-casting features. Whether you prefer working with a Support Engineer--real-time--on the phone, or using our Customer Portal and online resources, we offer a level of support that exceeds expectations.
Rick Thorp July 07, 2012 • Solutions & Answers / Support Essentials:
If you haven't logged in, then you are seeing only a fraction of the content in the Hawk Ridge Systems customer portal. All Hawk Ridge Systems customers with an active support subscription are entitled to access 100% of the content in the support portal. Additionally, logging-in allows users to create support tickets, and view additional material from our knowledge base.
Rick Thorp August 09, 2012 • Solutions & Answers / Support Essentials:
You can easily create a request using this Customer Portal. Remember: you can even create a short video screen-cast from this page, allowing us to see exactly what's happening on your end.
Rick Thorp December 14, 2011 • Solutions & Answers / Support Essentials:
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