This document describes and covers information specific to the release of the 2023 SOLIDWORKS products. This information is subject to change.
Normally, the release and deployment of the various SOLIDWORKS products and solutions occurs on staggered, pre-determined dates. Anticipated dates are marked by an asterisk. For the 2023 release, the dates are as follows:
- SOLIDWORKS Products:
- 2023 SP0 download: 11/21/2022
- SOLIDWORKS VRC:
- Update Eligible Assets: 11/28/2022*
Initial Customer Email Blast
This email message contains information regarding the updates, eligibility, and related content. This message will likely be sent to customers in early October 2022.
- Licenses will need to be on subscription on 11/21/2022 to be eligible for the 2023 upgrade
- Licenses that expire before 11/21/2022 will NOT be eligible for the 2023 upgrade unless they renew.
- Please encourage your customers to download instead of requesting an upgrade kit.
- Any customer or reseller that requests a shipment via the DS Graphics upgrade request portal will receive an upgrade kit. **PLEASE NOTE - Portal will not open until November**
- The media kit contains all the software necessary to install all SOLIDWORKS products.
SOLIDWORKS PCB Discontinued
SOLIDWORKS 2023 SP3 is the last version with SOLIDWORKS PCB and PCB Connector. The end of product support is August 14, 2023.
PhotoView 360 Discontinued
SOLIDWORKS 2023 SP5 is the last supported release of PhotoView 360.
- Windows OS: Windows 10 and 11 Professional and Enterprise 64-bit operating systems only.
- Windows Server: Windows Server 2016, 2019, 2022 are supported.
*SOLIDWORKS 2023 is the last version to support Windows Server 2016.
- SQL Server: SQL Server 2016, 2017, or 2019 CU4 is supported.
*SOLIDWORKS 2023 is the last version to support SQL Server 2016.
*SOLIDWORKS 2024 is the last version to support SQL Server 2017.
- Microsoft Office: Excel and Word 2016, 2019, 2021 supported.
*SOLIDWORKS 2023 is the last version to support Excel and Word 2016 and 2019.
Common Customer Frustrations
- SOLIDWORKS Customer Portal: When the VRC “rolls over” (assets change from 2022 to 2023), it requires the customer to re-register their Customer Portal account with the latest asset version to gain access to the subscription service features. While this does not take a long time to resolve, it is not intuitive to the customer and usually results in a call to support.
- System Requirement Changes: With the updated OS/Microsoft Office/System/Graphics card requirements, some customers may be in a difficult situation regarding their current system. They should be pointed to the latest version of the comprehensive hardware guide or the SOLIDWORKS website.
- Backward Compatibility: Once a file is saved in SOLIDWORKS 2023, it cannot be converted back to previous versions. We highly recommend testing the new version of SOLIDWORKS with a copy of their production files in a test environment before upgrading.
- Toolbox upgrades: It is highly recommended to make a BACKUP of the toolbox before upgrading.
Internal (HRS/SOLIDWORKS) Issues
- SR Creation: This is not a significant issue, but until the VRC is “rolled over”, SRs must be created under the 2022 asset. In some cases, this can lead to confusion if the SOLIDWORKS support representative believes they are troubleshooting a 2022 issue rather than a 2023 issue. Stating the version being used in the SR can usually avoid the issue.
- Entitlement Checking: Until the VRC is “rolled over”, the VRC and NetSuite will show 2022 assets rather than the 2023 assets. The subscription service end date and purchase dates must be compared to the dates at the beginning of this document to confirm that the customer is entitled to 2023.