This behavior is due to a specific internet security setting issue that SolidWorks issued SPR 1221067 for with a fix coming in SolidWorks 2022 SP01. It is not a MATEREALITY server-side/website issue.
To replicate the issue:
- Run SOLIDWORKS versions older than 2022 SP01
- Load the Simulation Professional or Simulation Premium Addon
- Open a part, right-click Material in the FeatureManager design tree, and select Edit Material
- In the Material dialog box, select Click here to access more materials using the SOLIDWORKS Materials Web Portal on the lower left side.
Solution: Change Internet Security Settings
Affected users have reported that the issue no longer occurs after performing the following steps. Contact your IT department before making any security-related changes:
- Close SOLIDWORKS
- Type 'Internet Options' or 'inetcpl.cpl' in the Windows Start menu (or open Internet Explorer (IE) and go to 'Tools' > 'Internet Options')
- Click on the 'Security' tab, then click on 'Trusted Sites'
- With the 'Trusted Sites' zone still selected, click on the 'Sites' button
- Temporarily uncheck the 'Require server verification (https:) for all sites in this zone' option if it is active
- In the 'Add this website to the zone:' dialog, add *.solidworks.com exactly as it appears below:
- Click the Add button
- Enable the 'Require server verification (https:) for all sites in this zone' option (if desired or if it was previously active)
- Click Close
- With the 'Trusted Sites' zone still selected, click on the 'Custom level' button
- Scroll to the Miscellaneous section (approximately halfway down in the list)
- Set 'Access data sources across domains' to 'Prompt' instead of 'Disable'
- Click 'OK', then click 'Yes' if prompted 'Are you sure you want to change the settings for this zone?'
- Reopen SolidWorks to retest the issue
For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada.
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