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[Visualize] Queue Error: "Unable to connect to local queue. Make sure the service is running and try again"

Thuong Tran

This article discusses the Visualize error when sending a project to the local Visualize queue. The error can occur if Visualize is attempting to restore a previous session which may have been corrupted by a crash. 

To clear any previous sessions and restart the Queue, follow these steps:

1. Stop the Queue service.

a. Go to 'Control Panel' > 'Administrative Tools' > 'View local services'.

b. Right-click on the ‘SWVisualize[version].QueueServer’ service > ‘Stop’.

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2. Delete the following files:

• %PROGRAMDATA%\SOLIDWORKS\SOLIDWORKS Visualize [version]\Queue\admin\processorscheduler.state

• %PROGRAMDATA%\SOLIDWORKS\SOLIDWORKS Visualize

[version]\Queue\admin\queue.state


3. Restart the Queue service.

a. Go to 'Control Panel' > 'Administrative Tools' > 'View local services'

b. Right-click on the ‘SWVisualize[version].QueueServer’ service > ‘Start’.

 

If the issue is not resolved or if you have any questions, please contact Hawk Ridge Systems Technical Support at support@hawkridgesys.com or 877-266-4469.

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