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PDM Client 'Soft Reboot'

Patrick James

This article describes how to restart the PDM client without rebooting the machine.

 

  1. Open the Task Manager. You can get here with a right click on the bottom of the screen> task manager, Cntrl+Shift+Esc, or Ctrl+Alt+Delete> Task Manager

  2. If your Task Manager is in the small format, click the 'more details' button to expand, then go to the details tab.
    2019-11-22_1507.png
    2019-11-22_1502.png

  3. End the following processes:
    explorer.exe
    edmserver.exe
    ViewServer.exe (if it is running)

  4. Go to File> Run new task> explorer> OK
    2019-11-22_1504.png

Now go ahead and try to access the vault again.

 

Contact Us
For further technical support please contact Hawk Ridge Systems at 877.266.4469 for the U.S. or 866.587.6803 for Canada.

 

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