After a SOLIDWORKS Crash, a crash report will show on your screen. This report will provide a Faulting Module and offer a place for you to enter information about the crash including the steps that can reproduce the crash. This report will then be sent to SOLIDWORKS Development. These crash reports help SOLIDWORKS validate crash patterns, find bugs and improve SOLIDWORKS software releases.
However, the Crash Report does not go to your VAR (Hawk Ridge Systems).
If you would like to have support for your crash, Subscription Customers may contact Hawk Ridge Support directly.
Login and submit a request online: https://support.hawkridgesys.com
Call: United States: 877.266.4469 or Canada: 866.587.6803