Windows Installer Error 1305 indicates that the Microsoft Windows Installer is having difficulties reading/accessing the Installation Files(media) from your DVD.
The most common reasons this will happen:
- DVD is dirty or damaged
- DVD cannot be read/cached due to hardware issues or permissions issues
Use the following steps to troubleshoot this issue
- Remove the DVD from the drive and gently wipe it off with a soft non-abrasive cloth
- Confirm there are no scratches, cracks or other damage on the DVD
- Confirm you do not have restrictive permissions to your DVD Drive Windows user permissions for a DVD drive
- Confirm there are not any DVD Drive Hardware or Software Driver issues DVD drive troubleshooting
- If there are still issues copy the entire contents of the DVD to a local folder where you have full permission and then run the setup file with administrative permissions
If you still have issues please contact support directly:
Email: support@hawkridgesys.com
Login and submit a request online: https://support.hawkridgesys.com
Call: United States: 877.266.4469 or Canada: 866.587.6803
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