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SOLIDWORKS Crashing With Docking Station Following Windows Update 1903

Frank Lynn

This article is created to assist you with correcting an issue with SOLIDWORKS crashing when using a docking station following Windows update 1903.

Problem

This specific issue takes place when using certain docking stations with a laptop having a NVIDIA graphics card.

Solution

Please do both steps listed below.

  1. NVIDIA solution: Driver Update. NVIDIA has recently released a security bulletin detailing new vulnerabilities in their drivers and are advising users to update to the latest drivers to mitigate this situation: https://nvidia.custhelp.com/app/answers/detail/a_id/4841. SOLIDWORKS will support the latest NVIDIA ODE R430 branch release, even if it is not listed on the SOLIDWORKS graphics site. Customers should download it immediately.
    DCH Version link: https://www.nvidia.com/Download/driverResults.aspx/151874/en-us
    Standard version link: https://www.nvidia.com/Download/driverResults.aspx/151872/en-us
  2. Microsoft Windows solution: When experiencing a crash opening any Part or Assembly when the laptop is docked, please be aware of a Windows Update-caused crash. Windows Update 1903 has been verified to trigger this crash (which is not confined to SOLIDWORKS). Microsoft has released a fix with Windows 10 Update KB4512941. For instructions on to obtain this update, visit: https://support.microsoft.com/en-us/help/4512941/windows-10-update-kb4512941 SOLIDWORKS KB article S-076885 has been published to share the above information.

Contact Us

For further assistance, please contact our HawkSupport team at 877-266-4469(US) or 866-587-6803(Canada) and support@hawkridgesys.com.

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