Follow

Inspection crashes on start up

Dave Padelford

If you are having issue opening SW Inspection and are on a Dell Workstation. This article covers an issues that is being caused by Dell Backup & Recovery

There is a known conflict between Dell Backup and Recovery versions less than version 1.9.2.8 and Windows applications that use Qt version 5 dynamic link libraries (DLLs). SOLIDWORKS Inspection uses Qt version 5 DLLs.

If you use a Dell computer with Dell Backup and Recovery, one of these two options might resolve the issue.

  • Option 1:
    Upgrade Dell Backup and Recovery to a version 1.9.2.8 or later, and then restart the computer.
  • Option 2:
    Uninstall the Dell Backup and Recovery application, and then restart the computer.

For more information, read the following posting in the Dell Community website:

https://www.dell.com/community/Productivity-Software/Backup-and-Recovery-causing-applications-using-Qt5-DLLs-to-crash/td-p/4590325

For further assistance, please contact our HawkSupport team at 877-266-4469(US) or 866-587-6803(Canada) and support@hawkridgesys.com.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments